Contact US

Here's the Candora version, same structure, in English:

CONTACT – CANDORA

Have a question, comment, or need help with your order? We're here for you and make sure you get a fast, personal response.

CONTACT DETAILS

📧 Email: support@candora.com

Availability:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Weekends and holidays: closed

Response time:

  • Email: within 24–48 hours on business days

HOW CAN WE HELP YOU?

ORDER-RELATED QUESTIONS

Have questions about:

  • The status of your order
  • Track & trace information
  • Delivery and shipping
  • Payment or invoice
  • Changing or cancelling your order

Contact us via:
📧 support@candora.com

For a quick resolution, please include in your message:

  • Your name
  • Order number (found in your order confirmation)
  • Your question or issue
  • Any relevant photos or documents

This helps us help you directly and effectively.

PRODUCT QUESTIONS

Have questions about:

  • How to use your gummies
  • The recommended dosage
  • The best time to take them
  • The ingredients
  • Whether it's suitable for your situation
  • Product specifications

Check our helpful pages first:
📖 How to Use – Full guide
❓ FAQ – Frequently asked questions

Can't find your answer? Feel free to reach out — we're happy to advise you personally.

RETURNS OR CANCELLATIONS

Want to return a product?

Check our Return Policy for the terms
Contact us within 14 days of receiving your order via support@candora.com
Please include:

  • Your order number
  • Which product you'd like to return
  • Reason for return

We'll then send you further instructions.

Please note: Under EU law, supplements cannot be returned once the packaging has been opened or the seal broken.

DAMAGED OR INCORRECT PRODUCT

Received a damaged or incorrect product?

Contact us within 48 hours of receiving your order:
📧 support@candora.com

Please include:

  • Photos of the damage (packaging and product)
  • Your order number
  • A brief description of the issue

We'll offer a suitable solution right away, such as:

  • A free replacement
  • A full refund
  • A partial refund for minor issues

COMPLAINTS OR FEEDBACK

Not satisfied with your experience? We'd like to hear about it.

Your feedback helps us improve. Whether it's about:

  • Product quality
  • Delivery
  • Customer service
  • Website or ordering process

Contact us via:
📧 support@candora.com

Please include:

  • Your order number (if applicable)
  • Your complaint or feedback
  • What resolution you'd like to see

We take every complaint seriously and respond within 48 hours with a reply or solution.

BUSINESS INQUIRIES

Interested in:

  • Bulk/business orders
  • Wholesale pricing
  • Partnerships
  • Collaborations

Contact us via:
📧 support@candora.com

Please include in your message:

  • Company name
  • Type of collaboration or desired quantities
  • Contact details

We're happy to take the time to discuss the possibilities with you.

GENERAL QUESTIONS

For all other questions, you can always reach us via:

📧 Email: support@candora.com

Or visit our pages:

  • Help & Support – Full assistance
  • FAQ – Answers to common questions
  • Shipping Policy – Delivery information
  • Privacy Policy – How we protect your data

DISPUTE RESOLUTION

Can't resolve something together?

We aim to resolve every complaint through mutual agreement. If this isn't possible, as a consumer you have the option to submit the dispute to:

European ODR Platform:
For online purchases within the EU, you can file a complaint via:
https://ec.europa.eu/consumers/odr

This platform helps resolve disputes between consumers and online sellers within the European Union.

OPENING HOURS & RESPONSE TIMES

Email response time:

  • Within 24–48 hours on business days
  • Emails received over the weekend are answered on Monday
  • Response times may be slightly longer during holidays

We do our best to help you as quickly as possible, with the care and attention you deserve.

WE'RE HERE FOR YOU

At Candora, we believe in personal attention and quality. No automated replies, no endless waiting — just real people who are happy to help.

Whether it's a simple question about your order or advice on using our products, we take the time for you.

Thank you for trusting Candora.

CANDORA
📧 support@candora.com