Terms of Service
Candora Terms of Service
Welcome to Candora
These Terms of Service ("Terms") govern your access to and use of the Candora website at trycandora.com (the "Site"), operated by Aperallround, a company registered in the Netherlands under Chamber of Commerce (KvK) number 98701258, VAT/Tax ID NL005347990B48 ("Candora," "we," "us," or "our"). By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
We may update these Terms at any time by posting the revised version on this page. Your continued use of the Site following any changes constitutes acceptance of those changes.
Our Site is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
1. Eligibility
By using this Site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are allowing a minor to use this Site, you accept full responsibility for their activity.
You agree not to use this Site for any unlawful purpose, to transmit harmful code, or to violate any applicable laws. Breach of these Terms may result in termination of your access.
2. Your Account
You are responsible for maintaining the accuracy of your account information and for all activity that occurs under your account. Please keep your login credentials secure and notify us immediately of any unauthorised use.
3. Products and Services
Availability
Certain products may be available exclusively online and in limited quantities. We reserve the right to limit sales, discontinue products, or refuse orders at our sole discretion.
Product Representation
We make every effort to display our products accurately. However, we cannot guarantee that colours shown on your screen will match the actual product exactly.
No Medical Advice
The information on this Site is for general informational purposes only and is not intended as medical advice. These statements have not been evaluated by the FDA, UK MHRA, Health Canada, Australia's TGA, or New Zealand's Ministry for Primary Industries. Our products are not intended to diagnose, treat, cure, or prevent any disease.
You should consult your healthcare provider before starting any supplement regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition, including thyroid conditions given our products naturally contain iodine from sea moss.
Individual Results
Individual results may vary. Testimonials and reviews on our Site reflect individual experiences and are not guaranteed outcomes. Results depend on a variety of factors including lifestyle, health conditions, and consistent use.
4. Orders and Payment
Order Acceptance
Your order constitutes an offer to purchase. We are not obligated to accept any order and may cancel orders at our discretion. A binding contract is formed only when you receive an order confirmation email from us.
Pricing
All prices are subject to change without notice. The price charged will be the price displayed at the time of your order, in the currency shown for your region. Prices do not include taxes, duties, or shipping costs, which will be calculated and displayed during checkout.
Payment
By submitting payment information, you confirm that you are authorised to use the payment method, that all information is accurate, and that sufficient funds are available. We are not responsible for any fees charged by your bank or card issuer, including foreign currency conversion fees.
5. Subscriptions and Automatic Renewal
If you purchase a subscription, you will be charged automatically on a recurring basis until you cancel. To avoid being charged for the next billing cycle, you must cancel at least 24 hours before your scheduled billing date.
To cancel, log into your account through your subscription management portal and update your settings. Cancellation requests received after your billing date will take effect the following billing period.
Bundle Offers and Free Products
If your subscription includes a bundle with one or more free products, please note that free products are included with your initial purchase only. Starting from your first renewal, free products will no longer be included in your subscription deliveries. Only the core subscription items will be charged and shipped on an ongoing basis.
6. Shipping and Delivery
We will arrange shipment of your order as specified during checkout. Shipping dates are estimates only and are not guaranteed. Title and risk of loss transfer to you upon delivery to the carrier, except where local consumer law provides otherwise.
For full details, please review our Shipping Policy.
7. Refunds and Returns
Your purchase is governed by our Cancellation, Return & Refund Policy, incorporated here by reference. To request a refund, email support@trycandora.com within 30 days of receiving your order.
Key Points
Products must be returned before a refund is processed, in line with the terms of our Return Policy. Once we receive and verify the product, we will process your refund within approximately 14 business days. Refunds will be credited to the original payment method.
Nothing in this section affects any statutory cancellation or return rights you hold under the consumer protection laws of your country of residence.
Refund Limitations
To prevent abuse, we reserve the right to refuse refund requests from customers who have requested more than two refunds within a 12-month period.
8. Intellectual Property
All content on this Site, including text, graphics, logos, and images, is the property of Candora or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written permission.
9. User Submissions
By submitting any content to us, including comments, feedback, or suggestions, you grant Candora an unrestricted, royalty-free licence to use, edit, publish, and distribute such content. You agree that your submissions will not violate the rights of others or contain unlawful or harmful material.
10. Third-Party Links and Tools
Our Site may contain links to third-party websites or offer access to third-party tools. We do not control and are not responsible for the content, accuracy, or practices of third parties. Your use of third-party services is at your own risk and subject to their terms.
11. Prohibited Conduct
You agree not to use the Site for any unlawful purpose, to violate any laws or regulations, to infringe on intellectual property rights, to harass, abuse, or discriminate against others, to submit false or misleading information, to upload malware or malicious code, to collect personal information without consent, to spam, scrape, or crawl the Site, to interfere with security features, or for any obscene or immoral purpose.
Violation of these rules may result in immediate termination of your access.
12. Disclaimer of Warranties
The Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. This does not affect any statutory guarantees that cannot be excluded under applicable law, including guarantees under the Australian Consumer Law for our Australian customers.
13. Limitation of Liability
To the maximum extent permitted by law, Candora and its officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill, arising from your use of the Site or products purchased through it.
Our total liability to you shall not exceed the amount you paid to Candora in the twelve months preceding the claim, or USD $100 (or the equivalent in your local currency), whichever is greater.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the minimum extent permitted by applicable law.
14. Indemnification
You agree to indemnify and hold harmless Candora, its officers, employees, and agents from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.
15. Dispute Resolution
We aim to resolve disputes directly wherever possible — please contact us first at support@trycandora.com.
Where a dispute cannot be resolved directly:
- UK/EU customers (including customers in our home jurisdiction, the Netherlands) may refer the matter to the European ODR platform (ec.europa.eu/consumers/odr) or the Dutch Geschillencommissie.
- US customers may be subject to binding individual arbitration where permitted by applicable state law, details of which will be provided separately at checkout or on request.
- Canadian, Australian, and New Zealand customers may refer unresolved disputes to their relevant provincial/territorial, state, or national consumer protection body.
This clause does not affect your statutory right to bring a claim before a court or tribunal in your country of residence where guaranteed by law.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of the Netherlands, without prejudice to any mandatory consumer protection laws of your country of residence that cannot be excluded by agreement. Disputes not resolved under Section 15 shall be submitted to the competent court in the Netherlands, except where mandatory consumer protection law grants you the right to bring proceedings in the courts of your own country of residence.
17. Electronic Communications
By using this Site or providing your email address, you consent to receive electronic communications from us, including order confirmations, promotional messages, and updates. These communications satisfy any legal requirement that notices be in writing.
SMS/Text Messages
If you opt in to receive text messages, you consent to transactional and promotional messages from Candora. Message frequency varies, and standard message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. We may share your information with service providers who help deliver these messages.
18. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, war, labour disputes, or supply chain disruptions.
19. General Provisions
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Assignment
You may not assign your rights under these Terms without our written consent. Any unauthorised assignment is void.
No Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Entire Agreement
These Terms, together with our Privacy Policy, Disclaimer, and Cancellation & Return Policy, constitute the entire agreement between you and Candora regarding your use of the Site.
20. Contact Us
If you have questions about these Terms, please reach out to us.Email: support@trycandora.com