Track order

TRACK YOUR ORDER – CANDORA

Want to know where your order is? Here you can easily check the status of your order.

🔎 HOW TO TRACK YOUR ORDER

Once your order has shipped, you'll receive an email from Candora with:

  • Your track & trace number
  • A link to the courier
  • The estimated delivery date

Click the link in the email to track your order directly and receive real-time updates on its delivery status.

HAVEN'T RECEIVED A TRACK & TRACE?

Haven't received a shipping confirmation yet?

First check:

  • Your spam or promotions folder
  • That the email address you provided is correct
  • Whether your order has been processed yet (1–2 business days)

Still nothing after 2 business days?

Contact us:
📧 support@trycandora.com

Please include:

  • Your order number
  • Your name
  • Your email address

EXPECTED DELIVERY TIME

  • 10–15 business days

Business days are Monday to Friday (excluding holidays).

MY ORDER IS DELAYED

Delays can happen due to:

  • Courier congestion
  • Holidays
  • Weather conditions
  • Technical issues

What can you do?

  1. Check your track & trace
  2. Wait up to 10 business days
  3. Then get in touch with us

We'll help you right away.

PACKAGE MARKED AS DELIVERED, BUT NOT RECEIVED

First check:

  • Neighbours
  • Around your house
  • Pickup point
  • Mailbox

Still nothing?

Contact us within 48 hours:
📧 support@trycandora.com

Please include:

  • Order number
  • Track & trace
  • Delivery date
  • What you've already checked

We'll start an investigation right away.

DAMAGED, LOST, OR INCORRECTLY DELIVERED

Contact us within 48 hours:
📧 support@trycandora.com

Please include:

  • Order number
  • Track & trace
  • Photos
  • Description of the issue

We'll offer a solution right away:
✓ Replacement
✓ Refund

RETURNS OR EXCHANGES

Want to return your order?

  • 14-day cooling-off period
  • See our Return Policy

⚠️ Please note: Opened supplements cannot be returned.

FREQUENTLY ASKED QUESTIONS

When will my order be shipped?
Within 1–3 business days.

Can I change my address?
Yes, before shipping.

Can I choose a delivery day?
Sometimes, via track & trace.

Do I need to be home?
Not always — often delivered to a neighbour or pickup point.

CONTACT

📧 support@trycandora.com

Availability: Mon–Fri: 9:00 AM – 5:00 PM
Response time: 24–48 hours

WE'LL KEEP YOU UPDATED

Thank you for your order with Candora. We make sure you always know where your package is.

CANDORA
📧 support@trycandora.com